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Swiss Knowledge Hub

Nº 01 — Public Administration (federal, cantonal, municipal)

AI solution for public administration in Switzerland

TL;DR

Swiss Knowledge Hub makes laws, directives, and internal handbooks searchable across languages — core data in Azure Switzerland North, aligned with FADP-compliant operating patterns, with granular roles for offices, departments, and municipalities.

Typical industry challenges

  • Policies, laws, and directives exist in several official languages and versions
  • Citizen inquiries demand quick, source-backed answers — often across office boundaries
  • Procurement templates under BöB/IVöB are assembled manually
  • Internal handbooks (HR, IT, finance) are hard to find
  • Classified or otherwise protected data should stay within the Swiss processing perimeter — default in Azure Switzerland North

Concrete scenarios

How Swiss Knowledge Hub is used in day-to-day work — factual, citable, with sources.

Constitutional and statutory Q&A

Case workers ask about cantonal acts, ordinances, or municipal regulations. Answers cite the article and reference directly from the original PDF.

Procurement templates under BöB/IVöB

Tender documents, criteria catalogs, and template documents are reused from existing procurements. Source and version remain visible at all times.

Multilingual internal handbooks

HR, IT, and finance handbooks are indexed across languages. Questions can be asked in one language while sources may live in another official language (DE/FR/IT). The platform's UI language is currently German and English; further languages are available on request.

Back-office support for citizen services

Front-office staff find the right basis for decisions, fact sheets, or permits faster. The interaction with citizens stays human-led but is accelerated with verifiable sources.

Compliance anchors for Public Administration (federal, cantonal, municipal)

Regulatory reference points that typically come up in conversations with compliance, legal, or supervisors. Not legal advice — case-by-case assessment stays with the organization.

  • Revised Federal Act on Data Protection (revFADP) and cantonal data-protection laws
  • Federal Act on Public Procurement (BöB) / IVöB (legal reference)
  • Information Security Act (ISG) and classification rules
  • Official languages under Art. 70 of the Federal Constitution — platform UI currently DE + EN; RAG answers in FR/IT depending on the embedding model
  • eCH standards for data and document exchange

LLM-specific requirements

  • Classified data should remain within the Swiss processing perimeter — default Azure Switzerland North; BYOK outside Switzerland must be evaluated case by case
  • No training use of official documents under SKH default models (contractually); under BYOK, provider terms apply
  • Multilingual consistency of answers depending on the embedding model
  • Traceability for later supervision and review through the chronological audit log

Matching integrations

From the SKH integration catalog — chosen for this industry's requirements. The full list of sources, vector databases, and infrastructure services lives in the integrations section on the home page.

SharePoint / OneDrive (offices, departments)Bulk PDF ingest (statutes, regulations)Granular roles for offices, departments, and municipalitiesWhitelabel for standalone cantonal or municipal solutions

Frequent questions from this industry

Is Swiss Knowledge Hub FADP-compliant?
SKH supports FADP-compliant operating patterns: core data in Azure Switzerland North by default, place of jurisdiction Bern, DPA on request, audit log, and field-level encryption for selected fields. Swiss law does not provide a blanket "FADP certification"; the final legal assessment remains with the customer or its legal department. Cantonal additional requirements are addressed on a case-by-case basis.
Are all four official languages supported?
The platform UI is currently available in German and English. For RAG answers, the embedding models also support French and Italian — questions and sources can be processed across languages. Romansh is not actively tested at the moment; further UI languages are available on request.
How are classified documents handled?
Classified documents are only released to the designated roles. Core data (database, vector store, storage) and inference of the default models run in Azure Switzerland North; BYOK or public-cloud models must be evaluated explicitly per use case for classified data.
Can each office have its own whitelabel?
Yes. Brand, colors, and domain are configurable per organization — useful for standalone cantonal or municipal deployments.
How does SKH fit into eCH standards?
SKH uses open formats (PDF, Office, Markdown) and can provide exports that integrate with eCH-compatible processes. Interfaces to specialized applications are scoped individually.
Is on-premises possible?
The default is SaaS on Azure Switzerland North. Custom setups (customer-managed keys, dedicated subscriptions, and on-premises in exceptional cases) are available for highly regulated use cases.

Further reading

Discuss the use case for Public Administration (federal, cantonal, municipal)

15 minutes, industry-specific, no commitment. We will show the platform with a comparable scenario and answer compliance questions on the call.

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