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Swiss Knowledge Hub

Nº 01 — Swiss Banks & Wealth Managers

AI solution for Swiss banks and wealth managers

TL;DR

Swiss Knowledge Hub answers questions about credit files, internal policies, and compliance requirements with citations — core data in Azure Switzerland North, default models with no training on customer data, aligned with FINMA-relevant operating patterns and Swiss banking secrecy.

Typical industry challenges

  • Credit files and KYC dossiers are scattered across SharePoint, legacy file shares, and email
  • Compliance questions require manual lookups in hundreds of pages of policies
  • Reporting cycles tie up relationship managers with research instead of advisory work
  • Public-cloud AI tools are difficult to reconcile with banking secrecy and FINMA circulars
  • Onboarding new advisors takes longer than necessary because knowledge is fragmented

Concrete scenarios

How Swiss Knowledge Hub is used in day-to-day work — factual, citable, with sources.

Credit-file Q&A

Advisors ask in natural language about collateral, covenants, or rating history. Answers come with a page number and a direct jump into the original document on SharePoint.

Research time drops noticeably (depending on dossier depth and source quality)

Compliance questions against internal policies

Staff check whether a transaction is consistent with internal directives, anti-money-laundering policies, or FINMA circulars. Every answer cites the relevant document and section.

Onboarding support for relationship managers

New advisors get the right internal manuals, product fact sheets, and process descriptions for any topic — without tying up colleagues with ad-hoc questions.

Reporting and audit preparation

For internal audits, policies, transaction documentation, and directives can be searched systematically. The audit log captures every query in a traceable way.

Compliance anchors for Swiss Banks & Wealth Managers

Regulatory reference points that typically come up in conversations with compliance, legal, or supervisors. Not legal advice — case-by-case assessment stays with the organization.

  • Swiss banking secrecy under Art. 47 of the Banking Act (legal reference)
  • FINMA Circular 2023/1 "Operational risk and resilience" (operating pattern)
  • Revised Federal Act on Data Protection (revFADP)
  • Outsourcing requirements under FINMA Circular 2018/3 (operating pattern)
  • Internal directives on outsourcing and cloud usage

LLM-specific requirements

  • Core data (database, vector store, storage) stays in Azure Switzerland North; front-end assets are served via the West Europe CDN
  • No use of customer content for model training under SKH default models (contractually); under BYOK, provider terms apply
  • Field-level encryption for selected sensitive fields (user data, API keys, etc.)
  • BYOK only with providers whose contracts match the bank's requirements

Matching integrations

From the SKH integration catalog — chosen for this industry's requirements. The full list of sources, vector databases, and infrastructure services lives in the integrations section on the home page.

SharePoint (credit files, directives)OneDrive (individual dossiers)Bulk PDF ingest (historical archives)Per-query audit log

Frequent questions from this industry

Is Swiss Knowledge Hub compatible with Swiss banking secrecy?
The technical foundation supports the protection of banking secrecy: core data (database, vector store, storage) in Azure Switzerland North, role-based access, a per-query audit log, and field-level encryption for selected fields. Contractual commitments (DPA, no training on customer data with default models) complement the technical setup. The final legal assessment and the bank's internal risk assessment remain with the institution.
Are our credit files used to train AI models?
Training use is contractually excluded for SKH default models. Under BYOK, the terms of your chosen provider apply; you keep the contractual relationship and decide what data goes to which model.
How does the solution position itself relative to FINMA Circular 2023/1?
SKH is not FINMA-certified — FINMA generally does not certify cloud services. SKH is aligned with FINMA-relevant operating patterns (Azure Switzerland North for core data, documented subprocessors, audit log, permission management, DPA) and supports operations consistent with FINMA Circular 2023/1 (operational risk) and FINMA Circular 2018/3 (outsourcing). The institution's internal risk assessment remains unaffected.
How does the SharePoint integration work?
SharePoint libraries are connected selectively; existing permissions are respected. Documents, PDFs, and Office files are indexed, and answers cite the source with a page number.
Can we connect our own models (BYOK)?
Yes. SKH supports nine providers via Bring Your Own Key — including Azure OpenAI, OpenAI, Anthropic, Google Gemini, and Mistral. The decision is made per organization.
Is a Data Processing Agreement (DPA) available?
Yes. The DPA is available on request and lists subprocessors, hosting regions, and technical and organizational measures.

Further reading

Discuss the use case for Swiss Banks & Wealth Managers

15 minutes, industry-specific, no commitment. We will show the platform with a comparable scenario and answer compliance questions on the call.

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